Pregnancy + App FAQs

Pregnancy + App FAQs

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The week number you see depends on your settings. In Settings > Pregnancy settings, you can decide if you want to see the ‘Current’ or ‘Completed’ week. The Completed week will show week 19, when you are 19 weeks and 3 days pregnant. The Current week will show you week 20 when you are 19 weeks and 3 days pregnant. If you prefer to see the ‘Completed’ week of pregnancy, simply click on the current “Show week” option to make the change, and vice versa. It’s up to you which display you prefer to see.

As long as you sign in with the same Apple ID you used to purchase the Pregnancy App the first time, you will never have to pay twice.

Tap the ‘Unlock’ icon at the top of any page, or go to Settings > Premium Upgrade. You should see a screen that shows you the price. Underneath, it should read ‘Already purchased?’ with a ‘Restore’ button to the right. Click on that option to get your full version downloaded, and you should not have to pay again.

If you have any trouble with the Restore link (App Store connectivity issues, etc), you can still re-download any lost purchases. Just go through the purchasing workflow again (tap to buy, confirm, and put in your App Store password if required) and you’ll get a pop-up notifying you that you’ve already paid for it and asking if you’d like to download it again. Please note that you must use the same Apple ID that you initially used to buy the in-app purchase. If you use a different Apple ID, you will be charged again!

If you have any issues please email [email protected] with your iTunes receipt, which you can find in your App Store Purchase History or in your order confirmation email.

If you have any issues please email [email protected] with your iTunes receipt, which you can find in your App Store Purchase History or in your order confirmation email.

If you want a refund or think that you have been charged incorrectly, and you are using an Apple product, you will need to contact Apple Inc. We do not have any control or access to your financial information or any transactions that you make, this is all managed by Apple Inc. You can log into your Apple account by using your Apple ID and Password where you will then be able to contact Apple Inc. Alternatively, you can contact us directly with any transaction issues on [email protected]

You can share weekly information, kick counts and contraction data from the App via Facebook or email. For example, for the weekly information, simply scroll to the bottom of the ‘Weekly’ text, and click ‘Share weekly info.’

Unfortunately, there is no specific setting for twin or multiple pregnancies. We tried to include as much text for twin pregnancies as possible in the weekly text, but the fetal weights and lengths are based on a singleton pregnancy.

You can, however, go to Settings > Pregnancy settings > Baby gender and choose ‘Twins’. While this will not change the content of the App, it will change how your babies are referred to.

The first trimester is free of charge (up to week 13). We believe you should not need to pay for the App until you’ve passed this important first milestone. If you’ve enjoyed the first part of the Application you can upgrade to the full version and get all 42 weeks of illustrations and helpful information, as well as many other useful tools and features. The additional features include a kick counter, appointments calendar, birth plan, contraction timer and many other useful tools.

If (Pregnancy) Apps are FREE, it means these App developers probably make money in a different way. This can be either through heavy advertising or by using your personal data. Some Pregnancy Apps even share your data with insurance companies. We at Health & Parenting, are not interested in sharing your data, and we respect your privacy.

We ask our users to contribute a small amount for the App, so that our developers can fix bugs and add new features. In return you get the BEST Pregnancy App in the Store, without lots of advertising or worries that we use your personal data.

If you feel we should do things differently, please let us know. We are always interested in hearing other solutions of how we can support our business and at the same time keep our users happy.

The reason we ask you to create an account, is because we want to encourage users to store their account in case they switch phones. You don’t need to enter much information to create an account, and once signed up, the App automatically stores all your precious data in case you ever lose your device. You can also ‘Sign Up’ with just your email address, so you don’t need to use Facebook or Twitter. If you don’t want to sign up at all, you simply press ‘skip’. This does however mean that our technical team would not be able to restore your data in the event of a problem or change of phone.

Android and iOS are completely different platforms, with different App Stores that are not linked. Unfortunately, this means you need to purchase the full version of the App again for your new phone. Health & Parenting is not selling the App directly to you, but Google and Apple do this on our behalf, and we just receive a percentage of each sale.

If you want to sync your data, you will need to sign up for an account on your current phone within the App, and then login with the same account details on your new phone.

Is it possible that you used Facebook, Twitter or Google+ to create your account? If so, please try using one of those methods to sign in, as this is the most common reason for difficulty accessing previously stored data.

If this is not the case, please email [email protected] and mention your first and last name, together with the email address you used to create your account in the App. We can then check to see if your data can be restored.

If you did not sign up for an account, we’re really sorry but we have no way to recover your data. This is because without an account your data is only stored locally on your phone.

You can set the set your due date in Settings > Pregnancy settings if you know it. Alternatively, you can enter your conception date or the 1st day of your last period (in which case the app will calculate the due date for you). You can find more in-depth information about how your due date is calculated by clicking the ‘information’ button the top of the ‘due date’ screen.

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